Return and cancellation Policy
At Gutfinity, our products are prepared in fresh batches based on confirmed orders. This helps us reduce unnecessary food waste and ensures that we prepare products with care rather than holding large quantities in storage.
Because food products are prepared specifically for customer orders, we follow the refund and cancellation guidelines below.
1. Fresh-Batch & No-Return Policy
Our food products are prepared and packed as part of our fresh-batch process.
For food safety and hygiene reasons, we do not accept physical returns of food products once they have been dispatched or delivered.
We also do not provide refunds for:
- Change of mind after production has started
- Personal taste or flavour preferences
- Accidental orders
- Incorrect product selection by the customer
- Orders that have already entered production
This approach helps us reduce food wastage while maintaining the freshness and quality of every batch.
2. Order Cancellation
We understand that plans can change.
Cancellation within the eligible window
You can request a cancellation and receive a 100% refund to your original payment method if the request is made:
- Within 2 hours of placing the order, or
- Before the order enters our daily production batch,
whichever comes first.
For urgent cancellations, please contact us immediately at:
Once your order has entered production, cancellation may no longer be possible because the ingredients and production capacity have already been allocated to your order.
After production begins
Once your order enters our fresh-batch production process, it cannot be cancelled, modified, or refunded.
3. Damaged, Incorrect or Tampered Orders
We take care to ensure that every order is properly prepared and packed before dispatch.
However, if your order arrives damaged, tampered with, defective, or incorrect, please contact us. We will review the issue and help you with an appropriate resolution.
Please report the issue within 48 hours
For food safety and quality reasons, any issue should be reported within 48 hours of delivery.
Please email: care.gutfinity@gmail.com
with the following details:
- Full name
- Order ID / Subscription ID
- Clear photographs of the outer package
- Photographs of the product and packaging
- A brief description of the issue
If the product has been damaged during transit or an incorrect product has been delivered, please keep the product and packaging safely until our team has reviewed your claim.
4. What Happens After We Receive Your Claim?
Once we receive your information, our team will review the order and the evidence provided.
If the issue is verified as a transit-related damage, packaging issue, or fulfilment error, we may offer an appropriate resolution, which can include:
Replacement
We may arrange a replacement of the affected product at no additional product cost.
OR
Account Credit / Refund
Where a replacement is not practical, we may provide an appropriate account credit or refund based on the circumstances of the case.
Our team will communicate the available resolution with you after reviewing the claim.
5. Refund Processing
If a refund is approved, we will initiate it to the original payment method, wherever applicable.
After the refund is initiated, it may take approximately 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.
The actual processing time is determined by the respective financial institution.
6. Subscription Orders
For subscription orders, cancellation or changes should be requested before the next scheduled billing/production cycle begins.
Once a subscription order has entered production, it will follow the same fresh-batch cancellation and refund conditions mentioned above.
If you need help managing your subscription, please contact our customer care team as early as possible.
7. Need Help?
We'd rather help you resolve an issue than leave you wondering what to do.
Customer Care
📞 +91 81975 95072
📞 +91 78991 99040
📲 Instagram: @gutfinityfoods
When contacting us, please include your Order ID so our team can assist you faster.
Fresh food deserves thoughtful handling.
Our policies are designed to protect freshness, food safety, reduce unnecessary food waste, and give our customers a clear and fair process when something goes wrong.
Gutfinity — Freshly prepared. Thoughtfully delivered.